Until recently, we used LLMs as a very advanced "word calculator." We gave it a prompt, and it gave us text, code, or an idea. But the entire execution work remained with us.

An agent is the next step in evolution. It's an LLM that has been given "hands and feet" (tools) and a "goal" (context). Now, it can not only tell you how to book a ticket but actually book it.

Why "Simpler = Better"

1. 🧩 Context is Key

An agent without context is like a brilliant surgeon locked in an empty room. They have the skills, but there's no patient, no tools, and no task. Context – conversation history, CRM data, user goals – turns a theorist into a practitioner.

Bad Agent (without context):

"I can help you with your order. What number?"

Good Agent (with context):

"I see your order #12345 was supposed to arrive yesterday, but the status is still 'in transit.' Would you like me to contact the courier service and find out its location?"

2. 🔑 Tools Matter More Than the Model

The most powerful LLM is useless if it can't interact with the real world. A simple model with access to the right APIs will always outperform a giant without access.

Model – the brain that makes decisions. Tools (APIs, DBs, shell) – the hands that do the work.

Give an agent access to a calendar, and it will schedule meetings. Give it access to Jira, and it will create tasks. Give it a knowledge base, and it will become the perfect consultant.

3. 🎯 Simplicity Rules (Microservices Approach to Agents)

A super-agent for "all occasions" is unpredictable, expensive, and difficult to debug.

It's much more effective to build small, specialized agents:

Analyst Agent – connects to Google Analytics, gathers data, and prepares a report. Copywriter Agent – takes the analyst's report and turns it into a post. Publisher Agent – publishes the post at the right time.

Each is simple, reliable, and understandable. Together, they form a powerful, flexible system.

4. 🧪 Demo ≠ Production

Demos always showcase the ideal scenario. In reality, an agent encounters:

• incomplete data,
• crashed APIs,
• strange user requests,
• conflicts between tools.

The value of a production solution lies in its reliability: logging, monitoring, error handling, and feedback mechanisms.

From "Magic" to Invisible Benefit

The true magic of agents isn't in their flashiness but in the natural, seamless increase in efficiency.

• Not "Wow, the AI answered the email itself!" but "For some reason, I've stopped wasting my mornings on routine tasks."

• Not "Look, the agent wrote the code itself!" but "The team is closing typical tasks faster."

Every product will have its own "staff" of agents. And those who win will be the ones who build not the smartest, but the simplest, most reliable, and most useful agents.